Launch of the new IRSS Helpdesk

Posted on Mon, 17 Oct 2016, 11:05

The IRSS Helpdesk, located in the International Phytosanitary Portal (IPP), has been active since 2011 to support contracting parties’ implementation of the IPPC and its ISPMs. The Helpdesk is an online platform that includes three main features:

  • Question and Answer Forum - open to all plant health professionals seeking support on issues relating to implementation;
  • Frequently Asked Questions - provides a set of questions and answers to assist contracting parties with general and specific enquiries about implementation;
  • Phytosanitary Resources website - links to the catalogue of technical resources that assist contracting parties in implementation.

The Helpdesk is for you to share your expertise, challenges, successes and resources. Visit it at: https://www.ippc.int/en/irss/helpdesk/

To improve the IRSS webpage and Helpdesk, the IPPC conducted an analysis and found ways to enhance user experience and friendliness, access to content, organization and structure of features and ease of navigation to and within the webpage and Helpdesk.

In addition to enhancing the Helpdesk, the IRSS Activities page has been re-designed to allow easier access to content and a ‘Help’ function is featured on the right side of each IPP webpage.
https://www.ippc.int/en/irss/activities/

We invite you to use the IRSS Helpdesk for assistance with your implementation questions and welcome your feedback on how we can better assist your needs in the future. Please e-mail Leanne.Stewart@fao.org if you have any questions.

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